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You can find the sizing charts for each product in our size guide. Products that require a size selection also include a link to the guide on their product pages.

You can request an exchange or return for an unused item kept in its original packaging within 30 days of purchase. The customer is responsible for transportation costs. We do not accept items showing signs of use or wear. To start a request, contact us on WhatsApp and include your order number.

Estimated delivery is 4–6 business days to major cities and may take up to 9 business days to other destinations. Timing can vary depending on the carrier. Shipping costs COP $12,900 to major cities and COP $22,900 to secondary destinations. We offer free shipping in Colombia on orders over COP $250,000.

Send us a message on WhatsApp at +57 316 253 5082 and include your order number or the name used for the purchase. With this information, we can check and share the current order status.

Discount codes are offered during promotions and special occasions, so they are not permanently available. Follow our social media channels or subscribe to the WUFTREK newsletter to hear about current promotions.

You can pay through Mercado Pago or BOLD using available options such as credit card, PSE, Nequi, Bancolombia Button or Efecty, depending on each platform. We also accept bank transfers and payments through a Bre-B key. Review the payment information carefully before confirming your transaction.

Online payments are processed through the payment platforms enabled in our store. Card details are entered directly in the corresponding payment gateway and should never be sent through WhatsApp, email or other customer-service channels.

We can update the address if the order has not yet shipped. Contact us as soon as possible at info@wuftrek.com and include your order number and complete new address. If the package has already shipped, we cannot guarantee the change and additional transportation charges may apply.