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Shopping & Support

Product and sizing guidance is available to all visitors. Shipping, payment, exchange, return and order-tracking information below applies to retail orders delivered within Colombia.

International retail shipping is not currently available. If you represent a pet store or specialized retailer outside Colombia, visit our International Retail Partner page.

Where can I find the size guide?

You can find the sizing charts for each product in our size guide. Products that require a size selection also include a link to the guide on their product pages.

Can I request an exchange or return for a Colombia retail order?

For an eligible retail purchase delivered within Colombia, you may request an exchange or return for an unused item in its original packaging within 30 calendar days after delivery. The customer is responsible for the associated shipping costs. Items showing signs of use or wear are not accepted. To start a request, contact us on WhatsApp and include your order number.

What are the delivery time and shipping cost within Colombia?

For retail orders delivered within Colombia, estimated delivery is 4–6 business days to major cities and up to 9 business days to other destinations. Timing can vary depending on the carrier. Shipping costs COP $12,900 for all destinations within Colombia. Free shipping applies to Colombia retail orders over COP $250,000.

How can I check the status of a Colombia retail order?

For an order being delivered within Colombia, send us a message on WhatsApp at +57 316 253 5082 and include your order number or the name used for the purchase. We will check and share the current order status.

Are discount codes available for Colombia retail orders?

Discount codes are offered during promotions and special occasions, so they are not permanently available. Retail promotions shown on this site apply to orders delivered within Colombia unless otherwise stated. Follow our social media channels or subscribe to the WUFTREK newsletter to hear about current promotions.

Which payment methods are available for Colombia retail orders?

For retail orders in Colombia, you can pay through Mercado Pago or BOLD using available options such as credit card, PSE, Nequi, Bancolombia Button or Efecty, depending on each platform. We also accept bank transfers and payments through a Bre-B key. Review the payment information carefully before confirming your transaction.

Is it safe to enter my card details for a Colombia retail order?

Online payments for Colombia retail orders are processed through the payment platforms enabled in the store. Card details are entered directly in the corresponding payment gateway and should never be sent through WhatsApp, email or other support channels.

Can I change the delivery address for a Colombia retail order?

For a Colombia retail order, we can update the delivery address if the order has not yet shipped. Email us as soon as possible at info@wuftrek.com and include the order number and complete new address. If the package has already shipped, we cannot guarantee the change and additional transportation costs may apply.