Terms of service
TERMS AND CONDITIONS OF USE AND PURCHASE
Last updated: August 22, 2026
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SELLER IDENTIFICATION
The website www.wuftrek.com is operated by Grupo S4P S.A.S., identified by NIT 901.685.204, owner of the WUFTREK brand.
Address: Calle 44 A Norte # 4 N 65, La Flora neighborhood, Santiago de Cali, Valle del Cauca, Colombia.
Email: info@wuftrek.com
WhatsApp: +57 316 253 5082
Website: https://wuftrek.com
In these Terms and Conditions, Grupo S4P S.A.S. and the WUFTREK brand may be referred to collectively as “WUFTREK,” and any person who visits the website or makes a purchase will be referred to as the “Customer.”
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SCOPE AND ACCEPTANCE
These Terms and Conditions govern access to, browsing and use of www.wuftrek.com, as well as purchases made through WUFTREK’s retail store.
By using the website or completing a purchase, the Customer acknowledges having read and accepted these Terms and Conditions and the privacy, shipping, exchange, return, withdrawal and other policies published on the website.
The retail store delivers exclusively within Colombia. Commercial relationships with distributors, wholesale customers or B2B buyers are governed by separate commercial terms.
Anyone making a purchase must have the legal capacity to enter into a contract under Colombian law. Purchases by minors must be made through their parents or legal representatives.
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USE OF THE WEBSITE
The Customer agrees to use www.wuftrek.com lawfully and not to take any action that affects its security, operation, information, infrastructure or availability.
The following activities are prohibited:
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Using the website for fraudulent, illegal or unauthorized activities.
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Attempting to access third-party systems, accounts or information.
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Transmitting malicious code or interfering with the operation of the store.
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Impersonating another person or providing false information.
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Copying, exploiting or commercializing website content without authorization.
The Customer is responsible for maintaining the confidentiality of their account and password, when an account has been created, and for promptly reporting any unauthorized use.
The Customer may also check out as a guest without creating an account.
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INTELLECTUAL PROPERTY
The text, photographs, videos, designs, illustrations, graphics, logos, trade names, trademarks, product information and other content available on www.wuftrek.com belong to WUFTREK or are used with authorization from their respective owners.
The Customer may view or save portions of the content solely for personal, non-commercial use. The content may not be copied, modified, distributed, published, sold or used commercially without WUFTREK’s prior written authorization.
WUFTREK is a registered trademark. Access to the website does not grant any license or transfer any rights in the trademark or its content.
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PRODUCT INFORMATION
WUFTREK strives to provide accurate, clear, sufficient and up-to-date information about its products, including materials, measurements, sizes, uses, care instructions, restrictions and other relevant information.
Images are intended to represent products as accurately as possible. However, reasonable color variations may occur due to screen settings, photographic lighting or the inherent characteristics of the materials. These variations may not be used to justify substantial differences from the product advertised.
The Customer is responsible for reviewing measurements, size recommendations, instructions for use and care information before purchasing and using a product. When assistance is needed, the Customer may contact WUFTREK before making a purchase.
WUFTREK may update, improve or discontinue products, provided that this does not affect previously accepted orders or consumers’ acquired rights.
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PRICES, PROMOTIONS AND TAXES
Prices are stated in Colombian pesos and include applicable taxes where required. The total purchase amount, including shipping charges, will be displayed before the order is completed.
The applicable price will be the price published when the purchase is completed.
Promotions, discounts and offers are subject to their stated validity period, availability, inventory and specific conditions. They may not be combined unless expressly stated otherwise.
If an obviously incorrect price is published by mistake, WUFTREK will inform the Customer before dispatching the order and offer the option to proceed at the correct price or cancel the purchase for a full refund, without limiting the Customer’s statutory rights.
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ORDERS, AVAILABILITY AND FORMATION OF THE CONTRACT
By submitting an order, the Customer makes an offer to purchase based on the information and conditions displayed during the process.
The purchase will be deemed accepted when WUFTREK has verified payment, confirmed availability and sent the corresponding confirmation.
The Customer must provide complete and accurate billing, contact and delivery information. WUFTREK may request additional information when necessary to verify the transaction, prevent fraud or complete dispatch.
If a product is unavailable after payment has been made, WUFTREK will inform the Customer immediately. The Customer may choose an available alternative or request a refund. When a refund is due, it will be issued within the maximum period required by applicable law.
WUFTREK may reject or cancel an order for objective reasons, including lack of inventory, declined payment, insufficient or incorrect information, reasonable suspicion of fraud, failure to comply with the stated conditions or a delivery address outside the service area. If payment has already been received, the corresponding amounts will be refunded.
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PAYMENT METHODS
Available payment methods may include:
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Mercado Pago: PSE, credit cards and payments through Efecty.
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BOLD: PSE, credit cards, Nequi and the Bancolombia button.
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Transfer to the Bancolombia account or through the Bre-B Key provided by WUFTREK.
The payment methods actually available will be displayed during checkout or on the Payment Methods page:
https://wuftrek.com/en/pages/payment-methods
Payments made through payment gateways or financial institutions are subject to their validation, security and approval processes.
For bank transfers, order processing will begin after WUFTREK confirms receipt of the funds. The Customer must use only the banking details published on the website or provided through WUFTREK’s official channels.
WUFTREK will never request passwords, online banking credentials, security codes or complete card information by email or WhatsApp.
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SHIPPING AND DELIVERY
WUFTREK delivers within Colombia through Coordinadora, Deprisa or other reputable carriers.
Current shipping rates are:
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Major cities: COP 12,900.
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Other cities: COP 22,900.
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Free shipping on purchases of COP 250,000 or more.
The final rate and service availability will be displayed during checkout. They can also be reviewed at:
https://wuftrek.com/en/policies/shipping-policy
Estimated delivery times, counted from payment confirmation, are:
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Between four (4) and six (6) business days for major cities.
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Up to nine (9) business days for other cities.
These time frames may be affected by unforeseen events, force majeure, carrier disruptions, access restrictions or other circumstances beyond WUFTREK’s reasonable control. If a significant issue arises, WUFTREK will inform the Customer.
WUFTREK does not commit to a specific delivery time.
The Customer must provide an accurate, complete and serviceable address. Any person who accepts the order at that address will be deemed authorized by the Customer.
If delivery cannot be completed because of an incorrect address, the recipient’s absence or another cause not attributable to WUFTREK, the Customer will be contacted to agree on the next steps. Reprocessing or reshipping costs may apply and will be communicated before the new shipment is arranged.
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EXCHANGES, RETURNS AND RIGHT OF WITHDRAWAL
In addition to consumers’ statutory rights, WUFTREK offers a voluntary period of thirty (30) calendar days from delivery to request an exchange or return of unused products that meet the established conditions.
The statutory right of withdrawal may be exercised, when applicable, within five (5) business days after delivery of the product.
For purchases made through e-commerce, a refund arising from the right of withdrawal will not exceed fifteen (15) calendar days from the time the Customer has exercised the right, provided the required information and returned the product.
The conditions, procedure, costs and exceptions are detailed in the Exchanges, Returns and Right of Withdrawal Policy:
https://wuftrek.com/en/policies/refund-policy
This policy forms an integral part of these Terms and Conditions.
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PAYMENT REVERSAL
Payment reversal is different from the right of withdrawal.
In the cases established by Colombian law, the Customer may request a payment reversal when the transaction was fraudulent or unauthorized, the product was not received, the product received was different from the one ordered, or it was delivered defective.
To request a reversal, the Customer must submit a claim to WUFTREK and notify the issuer of the payment instrument within five (5) business days after becoming aware of the situation or after the date on which the product should have been received, in compliance with the applicable legal procedure.
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WUFTREK STATUTORY WARRANTY
WUFTREK retail products carry a twelve (12)-month warranty from the date of delivery.
The warranty covers manufacturing or material defects that affect the product’s quality, fitness for purpose or safety during normal and proper use.
To submit a claim, the Customer must contact WUFTREK by email at info@wuftrek.com or by WhatsApp at +57 316 253 5082 and provide:
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Full name.
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Order number.
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Affected product.
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Description of the issue.
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Photographs or videos that allow an initial assessment.
WUFTREK will confirm receipt of the claim, assign a case number with the submission date and time, and respond within fifteen (15) business days after receipt.
When necessary, WUFTREK will request the product for inspection. If the warranty claim is approved, the necessary transportation, diagnosis, repair and return costs will be covered by WUFTREK.
Available remedies may include free repair, replacement of the product or a refund, depending on the nature of the defect and the requirements of Colombian law.
The warranty does not cover damage that is demonstrated to have resulted from:
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Normal wear and tear.
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Bites, cuts, tears or damage caused by the animal.
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Accidents or acts of third parties.
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Misuse, overloading or use for a purpose other than that for which the product was designed.
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Failure to follow instructions for use, fitting, cleaning, care or maintenance.
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Modifications or repairs made without WUFTREK’s authorization.
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Force majeure or unforeseen events.
An exclusion will apply only when there is a causal relationship between the stated cause and the damage.
Pet accessories are not indestructible. The Customer must inspect their condition regularly and discontinue use if any breakage, significant wear or other condition that could compromise safety is observed.
Nothing in this section limits any consumer rights provided by the statutory warranty.
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PETITIONS, COMPLAINTS AND CLAIMS
The Customer may submit petitions, complaints, claims or requests through:
Email: info@wuftrek.com
WhatsApp: +57 316 253 5082
To facilitate tracking, the Customer must provide their name, contact details, order number and a clear description of the request.
WUFTREK will confirm receipt, provide a case number and record the submission date and time.
Claims relating to the statutory warranty will be answered within fifteen (15) business days after receipt, without prejudice to any other time frames established by applicable law.
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PROCESSING OF PERSONAL DATA
WUFTREK will process the personal data necessary to manage orders, payments, deliveries, customer service, warranties, fraud prevention and compliance with legal obligations.
Marketing communications will be sent when consent or another lawful basis exists. The data subject may request that their information be updated, corrected or deleted and may withdraw their consent when applicable.
Personal data will be processed in accordance with the Privacy Policy published at:
https://wuftrek.com/en/policies/privacy-policy
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COMMENTS AND REVIEWS
The Customer may publish reviews or comments in compliance with the law and the rights of third parties.
WUFTREK may remove content that is illegal, fraudulent, offensive, discriminatory, threatening, infringes third-party rights or is unrelated to the product or service being reviewed.
WUFTREK will not alter the meaning of customers’ legitimate opinions.
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WEBSITE AVAILABILITY AND FORCE MAJEURE
WUFTREK strives to keep the website available and secure, but temporary interruptions may occur due to maintenance, technical failures, technology provider incidents, force majeure or circumstances beyond its reasonable control.
WUFTREK will take reasonable measures to restore the service and address affected transactions.
Nothing in these Terms excludes or limits any obligation or liability imposed on WUFTREK by law or constitutes a waiver of consumer rights.
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AMENDMENTS AND APPLICABLE LAW
WUFTREK may update these Terms and Conditions to reflect legal, operational or commercial changes.
Changes will be published on the website and will apply prospectively. Purchases already accepted will be governed by the conditions in force when the contract was formed, unless mandatory law provides otherwise or the change is more favorable to the consumer.
These Terms will be interpreted in accordance with the laws of the Republic of Colombia, particularly Law 1480 of 2011, Law 1581 of 2012 and any rules that amend or regulate them.
The Customer may contact Colombia’s Superintendence of Industry and Commerce at: